Frequently Asked Questions

Costs, Payments and Receipts

Are there any hidden costs?
Can I pay with a credit card?
How can I obtain a reimbursement?
How do I sign up for the course?
I need a proof of purchase
What is the cost of the program?

Languages, Levels and Certificates

Can I change my language of study?
If you have already started your course you will not be able to change the language of study. If you have already started your course you will not be able to change the language of study.
Can I change the interface language of my program?
Can I learn two languages with one account?
How can I find out my current level?
What languages can I learn with this program?
Will I receive a certificate for completing the program?

Registrations, Access and Start of Training

Can I change my password?
Can I share my account with another person ?
How can I renew my account subscription to continue using the program?
I am a beginner. How do I begin the training?
I lost my password
When can I start my training?

Technical Issues (Mobile, Computer, Programs, Error)

Can I access the courses on multiple computers?
Can I buy two courses? English and Spanish for example?
Can I use this program anytime, anywhere?
Can I use this program in 'offline-mode'?
Do I need to download a program to use the course?
Is this program compatible with my iPad or tablet?

Training Methodology

Am I able to redo a lesson?
Are my answers in the lessons corrected?
Are there oral expression exercises?
Can I stop and restart my training (for example, while on vacation)?
How does Online Trainers work?
Is there a difference between the content in the 3-month versus the 12-month offer, for example?

Vouchers, Coupons, Promo Codes

How do I redeem my promo code?
How do I use my second language with the same code?
I lost my promo code
I purchased an offer for two languages from a partner of Online Trainers. How do I validate the second language?
My promo code isn't valid
While redeeming my code, the session ended. How do I proceed?